Ordering and Shipping
‘Look back at our struggle for freedom, Trace our present day’s strength to its source; And you’ll find that man’s pathway to glory is strewn with the bones of the horse’
Delfryn endeavors to always have horses available for immediate purchase when time permits but these do not always suit our customers, it’s always nice to pick exactly what you want in your handcrafted, heirloom quality, rocking horse. We are always happy to take advance orders, this is our preferred way to do business in fact, this ensures that our customers get exactly what they want when the decide to invest in an heirloom for their children.
Please note when placing an order with Delfryn we require a deposit of 50% of the price of the horse BEFORE we will start making the horse, this only just covers materials, so as you can understand we need to have at least that to begin. As this only covers materials this is a non-refundable deposit.
Once your horse is ready to be shipped I require the balance within 30 days of completion. I am very happy to allow a horse to be paid off prior to me starting work but once the horse is complete payment will be due so please make arrangements with me if you require more time than the usual 6 weeks carving time.
We need at least 6-8 weeks’ notice in order to have sufficient time to complete a horse if we are not busy, and more time during the busier times of the year such as Christmas. Christmas orders need to be placed and the 50% deposit paid no later than the beginning of November of the same year. We accept PayPal preferably as this gives us both a record of payment but bank deposits are welcome, although horses will not be shipped until the funds are cleared with our bank. Thank you for your interest in ordering an Heirloom Quality Rocking Horse from us.
We create and ship our unique line of horses from the Inverell, Australia area. We can look into exporting to other countries if that is your wish. Please contact us for information on international shipping requirements and pricing, and we will look into for you. Please note international shipping charges will be required along with the deposit before work begins on a horse bound for overseas. We build our own custom crates to ensure your Delfryn Rocking Horse arrives to you safe and sound.
Delivery Cost within 50 km is free but we may be able to delivery within a few hours’ drive at a cost of fuel only depending on distance. We are more than happy for Customer to pick up.
All out of town or interstate deliveries can be arranged through TNT for their nominated fees plus Our packaging fee of no more than $150 (depending on materials available) which includes a custom- made box and plenty of quality packing.
When you choose a Rocking Horse from us you will receive an individual addition to your family of the Highest Quality.
If you wish to place an order with us we will require a 50% Deposit before we can start on your ‘Horse’ with the Balance payable before delivery.